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Home Rooms and rates Regulation of the accomodation

Regulation of the Accommodation

1 General provisions
  1. These rules have been developed in accordance with Russian Federation law «Consumer Protection Act» and «Rules for rendering of Hospitality Services in the Russian Federation», approved by the Decree of the RF Government of 25 April 1997 №490. You can find the «Accommodation rules» in the « Information Guests folder» in the room, on the information board in the lobby or on our web-site.
  2. Front desk works 24 hours.
  3. In case of debt for accommodation, any uncovered material damage, absence of the required documents, the hotel administration is entitled to refuse one in providing accommodation services.
2 Reservation
  1. Reservation in hotel has to be made in a written application (in the form of a letter of guarantee) for a reservation by mail, facsimile, e-mail, which allows to recognize that the request comes from a particular customer.
  2. Payment for booked rooms has to be made at current room prices in cash and wireless payment in amount of 100 percent no later than 24 hours before the planned arrival. In case if violation of the date of the payment the reservation will be canceled without warning the guest.
  3. In case of not pre-paid reservation – accommodation is not guaranteed.
  4. In case of delay of the guest, there will be charged «no show», but no more than for a one day. In case of guests refusing to pay «no show», accommodation of this guest will made on the regular basis and a debt for «no show» for the booked rooms will be collected in the court.
  5. In case of not using paid booked rooms by the guest, the paid money fi one night is not refundable.
3 Accommodation of guest
  1. The following documents must be provided in order to Accommodate one in the hotel:
    • For foreign citizens – ID card, migration card (with a stamp of registration on territory of the Russian Federation);
    • For the citizens of the Russian federation:
        - Russian passport;
        - Identity cards of military man;
        - Military-ticket of military man serving on an appeal.
  2. Check-in time is 14:00, in the case if there are available rooms guests may be checked-in at 12:00.
    Check-out time is 12:00.
  3. rriving at the hotel, the guest must be given a guests card, confirming conclusion of a contract for rendering services. For reasons of safety, admission to the hotel is strictly by the guests card.

    The price for the room includes:
    • Meals (breakfast, half board or full board)
    • Taxi
    • Call an ambulance
    • Using of the baggage room
    • Delivery of mail in the room
    • Wake-up call to a specific time
    • Providing hot water, needless, thread, one set of dishes and cutlery, hairdryer, iron and ironing board
    • Provision of first aid kits
    • 25 channels of television
4 Payment for Accommodation
  1. The 24-hourly payment are established in the hotel.
  2. Hourly payment is provided for Standard, Business-Deluxe and Luxe-Classic.
  3. Payment for accommodation must be made in accordance with the single checkout time - 12.00 (noon) of the current date, Moscow time.
  4. A stay of less than 24 hours is charged at the rate of a full day.
  5. A stay from 00.00 (midnight) till 12.00 (noon) is charged at the rate of a full day.
  6. In the event of check-in from 00.00 (midnight) and late check - out, guests are required to pay for the full day and additionally the payment in the following order:
    • less than 6 hours – hourly payment
    • from 6 to 12 hours – 50% of the room rate
    • from 12 to 24 hours for full day.
  7. In the case of late check – out guests are required to pay as following:
    • from 6 to 12 hours – 50% of the room rate
    • from 12 to 24 hours for full day.
  8. Full payment for the stay is required upon check-in.
  9. The guest received the receipt which shows that the room is paid.
  10. Children under 7 sharing their parents room (without extra bed) stay for free.
  11. Extra bed can be provided at an additional charge.
We wish you a pleasant stay !!!

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